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Knowledgebase

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Commonly Used Terms
POP (Post office protocol). It is a one-way download of your messages that allows you to...
Email has been delayed
Delivery of email messages may delay because of temporary server problems or network issues. Such...
How Do I Access My Spam Folder?
If you've configured your cPanel hosting account to use the Spam Box feature of SpamAssassin,...
How do I configure my Default Address?
Login to cPanel. Locate and click on the "Default Address" icon within the "Mail" category....
How do I create an email filter for a specific user?
Login to cPanel. Locate and click on the "User Level Filtering" icon within the "Mail"...
How do I create an email spam filter?
Login to cPanel. Locate and click on the "Account Level Filtering" icon within the "Mail"...
How do I create and configure mailing list?
Creating Mailing List: Login to cPanel. Locate and click on the Mailing Lists icon...
How to Add another Email Account into your Hotmail account?
1. Login into your Hotmail account. 2. Then go to your “Option”. 3. Locate your...
How to change SMTP port in Outlook?
a.    Via live.com Login to your Outlook account. Click Settings, located at...
How to keep your Email out of the Spam Folder?
To keep your Email out of the spam folder you must use Email Authentication, DKIM (Domain Keys...
I cannot send emails using Outlook
The most common reasons for not being able to send emails through Outlook are wrong Outlook...
Not receiving a certain Email
If you have not received a certain email you can follow these steps: 1. Make sure the sender has...
POP3 vs. IMAP
IMAP and POP3 are different in how and for how long they store mail on the mail server. POP3...
Storage Limits of Email
There are no hard limits on the number of emails you can have within your account. Email works...
What is a Default Address?
A Default Address is an email account which receives all misrouted emails. For instance, if an...
What is a mailing list?
A mailing list is a collection of email addresses that can be bound to a single, collective name...
What is DKIM?
DKIM(DomainKeys Identified Mail) is a means of verifying incoming email. It ensures that incoming...
What is Email Authentication?
Email Authentication helps secure your account from spam. It automatically detects both incoming...
What is SPF?
Sender Policy Framework (SPF), allows the user to specify servers and IP addresses that are...
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