Dear Valued Customers,
We hope this announcement finds you well. We would like to inform you about an upcoming planned maintenance action that will result in an upgrade to the server's network infrastructure. This upgrade is being implemented to provide you with a more robust infrastructure in addition to improved network redundancy.
Date: May 10, 2023
Window Time: 12:00 PM to 6:00 PM (Philippine Time, GMT+8)
Planned Maintenance Action:
During the maintenance window mentioned above, our dedicated team from the Data Center will be working diligently to replace the existing switch with a new network switch. This process is crucial to ensuring the continued stability, security, and performance of our network infrastructure. The upgrade will enable us to provide you with an improved hosting experience and enhanced reliability.
Impact on Services:
While we strive to minimize disruptions to our services, we regret to inform you that the maintenance activities will also impact our ticketing and billing system. This means that you will be unable to access the ticketing portal and make any changes to your billing information during the maintenance window. However, we assure you that the ticketing and billing services will be restored immediately after the maintenance window. Our team together with the Data Center will work diligently to complete the upgrade as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this upgrade process. Our priority is to continually enhance the quality and reliability of our hosting services.
If you have any urgent concerns or require further assistance, please do not hesitate to reach out to our support and sales team via chat using Viber and Facebook or by phone numbers below.
(+63)922 894 3327 | (+63)917 557 2334 | (+63)917 557 2399
VIBER: (+63)917 557 2334
For Sales concerns
(+63)917 145 4927
For Billing concerns
(+63)917 142 8644
via Facebook page
Thank you for your continued trust in our services. We look forward to providing you with an even better hosting experience.
ZPH Digital Technologies, OPC.
Monday, May 8, 2023